Refund & Return Policy

At TANSICO, we stand behind the quality of our products. Please review the policy below before placing your order.

1. No Returns After Delivery

We do not accept returns under any circumstances once a product has been delivered. Kindly ensure your order is accurate before completing the purchase.

2. Damaged or Defective Product Claims

If your product arrives damaged or defective, we offer a replacement only—no refunds. A clear unboxing video is mandatory to process your claim. This must be submitted within 24 hours of delivery.

Unboxing video requirements:

  • Must show the product being opened from its original packaging.

  • The defect or damage must be clearly visible.

  • The video must be continuous (unedited), clearly showing the outer packaging, product condition, and issue.

3. Replacement Approval Process

If your claim is approved:

  • We will ship a replacement of the same product (subject to availability).

  • If the same item is out of stock, you may choose an alternative product of equal value.

4. No Refund Policy

Please note:

  • We do not offer refunds under any circumstances, including for damaged or missing items.

  • Only replacements will be issued, as per the terms communicated during the claim process.

5. Return Shipping (If Required)

In rare cases where we require the product to be returned:

  • The customer is responsible for sending the item back using a reliable courier service with tracking.

  • A replacement will be processed once we receive and inspect the returned product.

6. Non-Replacable Products

The following items are not eligible for replacement:

  • Products that have been used, tampered with, or physically damaged by the customer.

  • Items marked non-returnable/non-replaceable in the product description.

7. Timeframe for Reporting Issues

You must report any product damage, defect, or missing item within 24 hours of receiving the product. Claims made after this period will not be accepted.

8. Replacement Timeline

  • Replacement requests are processed within 7 working days after approval.

  • You will receive updates at every stage of the process.

Contact Us

For any replacement-related queries or to submit a claim, reach out to us at:

📧 Email: Tansicoinfo@gmail.com
📞 Phone: 7861930489
🏢 Address: G M Business Hub, Block C, 33 To 39, Devnagar Gam Rd, behind Amigo 13 Food Court, Gota, Ahmedabad, Gujarat 382481

Thank you for choosing TANSICO.
We appreciate your understanding and support.